Order Issues

I’m missing an item from my order, what do I do?

Contact us with your order number and what item(s) are missing. You should also note any damages to the box or if the package has plastic tape. Occasionally, packages get damaged during transit, and the carrier will replace them. Their packing methods usually lack our typical finesse.

What do I do if I receive a faulty item in my order?

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Delivery

What should I do if my order hasn’t been delivered yet?

Usually, an email with the tracking information is sent when we label the box. Checking that information on the carrier’s website will show you the latest information on the delivery estimate. Sometimes, the package may be delayed due to weather-related issues during transit.
If the package is marked as delivered but is nowhere to be found, first check with household members, neighbors, and family to see if they have it. If they do not, please contact us, and we will have the carrier launch an investigation to locate the package.

How can I find your international delivery information?

We currently do not ship outside the USA.

Can I track the delivery of my order?

You can track your order from the delivery notice email.

Returns & Refunds

Can I exchange a product?

We do not offer product exchanges because our products are made to order.